How to Clear a Panel Tamper
How to Clear a Panel Tamper
A panel tamper occurs when the panel is opened or thinks it has opened. This can occur if the panel has been bumped or if the panel has settled in its mount. Follow the instructions below to clear the tamper:
Remove the screw on the bottom of the panel.
Press in both bottom tabs to remove the face plate.
Lift the face plate back up to the back plate. Press firmly and replace the screw.
If the panel is still tampering, repeat, making sure it is fully sealed against the back plate. If the panel is still tampering, please give us a call for further instruction.
855-238-4826
How to Fix a Communication Failure (Failure to Communicate)
How to Fix a Communication Failure (Failure to Communicate)
Communication failure occurs when the panel cannot communicate with our central station or Alarm.com service. Follow the steps below to bring your panel back online:
Swipe down to access the menu and select Settings.
Select Settings.
Select Advanced Settings and enter the master code.
Press System Test.
Press Cellular Test.
Press Start.
If successful, hit the house icon to return to home screen. If unsuccessful, please give us a call for further troubleshooting.
855-238-4826
Update My Panel's Firmware
Update My Panel's Firmware
Swipe down to access the menu.
Select Settings.
Press Advance Settings and enter the installer code (Default is 1111).
Press Upgrade Software.
Press Upgrade Using Network.
If there is an update available, the panel will download it. Press OK to install and then the panel will reboot. Make sure that the panel is plugged in during the update.
How to Connect a Z-Wave Device
How to Connect a Z-Wave Device
Learn how to connect your Z-Wave device to your Qolsys IQ2/IQ4 system.
Drag down from the top of your panel screen to open the settings tray.
Press Settings.
Press Advanced Settings.
Enter your installer code. (The default is 1111. If this does not work, please give us a call) 855-238-4826.
Press Installation.
Press Devices.
Press Z-Wave Devices.
Press Add Device.
Press Include.
Press Add Device.
Press the Pair or Learn button on your device when the message appears. (This is unique for each device. See the instructions for the particular device to find this button).
Adjust the device name by touching and making the appropriate selections.
Select Automation to enable simple light rules. These can also be managed in your Fluent Home app or online at Alarm.com.
Press Add to save the information and complete the process.
How to Connect My Panel to Wi-Fi
How to Connect My Panel to Wi-Fi
Swipe down to access the settings tray.
Tap Settings.
Tap Advanced Settings.
Enter your master code.
Tap Wi-Fi.
The Activate Wi-FI checkbox must be checked. Located below envelope icon on the right side.
A list of available WiFi networks will appear. Tap your wireless network name.
Tap Connect.
The word Connected will apear below your network name once connected. Tap the Home icon to exit.
How to Change My Panel Battery
How to Change My Panel Battery
You will only need to change the battery in your panel if we have sent you a replacement. Please do not attempt to replace the battery in your panel before contacting us.
Power down the panel first:
Swipe down from the top and press Settings.
Press Advanced Settings and enter your master code.
Press Power Down then OK.
Remove the screw on the bottom of the panel.
Press both bottom tabs to remove the face-plate.
Lift the face-plate down. Use the strap to hook the face plate to the back plate.
Unplug the battery from the circuit board and pull the blue battery tab to remove the battery.
Plug the new battery into the panel and place it in the same position as the old battery.
Lift the face plate back up to the back plate. Press firmly and replace the screw.
Hold the power button on the side of the panel for 3-4 seconds to power the panel back up.