When your alarm goes off, Fluent Central Station follows a set procedure, step by step. This guide explains what we do for each type of alarm so you know what to expect.
Burglary
We call your home. Whoever answers must give the passcode.
No answer: we call your contacts and follow their instructions.
No one reached, or the wrong passcode is given: police are dispatched. We then notify your other contacts.
Fire
We call your home. We confirm whether anyone needs help.
Help is needed, or there is no answer: the fire department is dispatched. We then notify your contacts.
False alarm and correct passcode: the alarm is cleared.
No passcode: we call your contacts first.
Carbon monoxide: the fire department is always sent. Get everyone outside.
Medical
We talk to you through your two-way device (up to 3 tries) or by calling your home.
No answer: EMS is dispatched. We then notify your contacts.
If you answer and are okay, no one is sent.
Cancel a false burglary alarm
Disarm your system. What happens next depends on how fast you cancel.
When you cancel | What happens |
Within 2 minutes | One two-way voice check. No calls. |
2 to 5 minutes | We make a courtesy call. |
5 minutes to 1 hour | Police not sent: we confirm, then clear the alarm. |
After 1 hour | The alarm is cleared. No calls. |
Be ready
Know your passcode. We ask for it on every alarm and every call. We never give hints.
Answer when we call. It's the fastest way to confirm you're safe.
Keep your contacts current. Tell Fluent when a number changes.
Local alarm bylaws take priority. Once police, fire or EMS are on the way, whether they cancel is up to the responding agency.
Need help?
Call us at 855-238-4826, Monday to Saturday, 8 am to 6 pm MST.