What this means
Fluent and a.p.i. Alarm Inc. are now separate, competing companies. We are no longer partners.
What you should do next
Use the section that matches your situation.
1. You received an email or letter from a.p.i. Alarm Inc., or you are billed by a.p.i. Alarm Inc.
If you received an email or written letter from a.p.i. Alarm Inc. directing you to deal exclusively with them, or if you are currently being billed by a.p.i. Alarm Inc., your account is one of the accounts affected. Fluent no longer manages the servicing or billing of your account.
Please contact a.p.i. Alarm Inc. directly for all servicing or billing inquiries, using the contact information provided in their email or letter.
2. You are billed by Fluent each month
Nothing has changed for you. Fluent Home is still your security service provider.
We are actively serving our customers across North America with support, alarm monitoring, and video surveillance solutions. We are always here to help.
3. You are not sure who bills you
Check your bank or card statement for the vendor name on the monthly charge. If the vendor appears as “Fluent Home,” Fluent Home bills your account.
If you are still unsure, contact Fluent support using the details below. We can confirm whether Fluent manages your account.
Who should I contact when an issue arises?
For any questions concerning your Fluent account, please email:
You may also call us at:
Toll-Free: 855-238-4826 (Monday to Saturday, 8 am to 6 pm Mountain Time)
For monitoring hours and when agents are available, see What Hours Is Your Call Center Open?.
We will be happy to help.