At Fluent Home, our goal is to provide a seamless billing experience for all our customers. Sometimes, you might encounter issues such as missing payments or have questions about invoices, changing your billing date, or updating payment information. Here’s how to navigate these inquiries and determine who manages your billing account.
Identifying Your Billing Provider
When you have a billing inquiry, it’s essential to know if your account is billed by Fluent Home. If you are unsure, our support team can confirm it for you.
How to Check Your Billing Provider
1. Review Your Bank Statement:
Look at the vendor listed for your monthly charge.
If Fluent Home bills your account, the vendor will appear as “Fluent Home”.
2. Contact Support:
If you’re unsure about your billing provider, you can always call our support line for clarification.
Contact Information Based on Billing Provider
Fluent Home Billed Accounts
For inquiries regarding billing if Fluent Home is your billing provider, please contact us at:
Phone:
Email: [email protected]
Providing Evidence for Disputed Charges
We recommend emailing any evidence for disputed charges, such as a copy of your bank statement clearly showing the date of the charge, name of the vendor, and the amount.
Conclusion
We’re committed to providing you with the best support possible. Understanding your billing provider ensures that your inquiries are addressed efficiently and accurately. We’re here to assist you with any questions you may have.
For further assistance and information, please feel free to contact our support team at:
Phone: 855-238-4826
Our team is available at these times:
Monday to Saturday: 8 am to 6 pm MST
You can also reach us via email at [email protected].